How long until this project is completed?
The Mediterranean Monsters and Mediterranean Races for PF1 are both in layout and proofing right now but should be ready for you once the campaign ends and some VTT modules are still in production. All other items are complete and ready to release!
Last updated: June 05, 2024 13:59
What if I'm a retailer?
Make a simple $1 pledge now to get into the system and send us your address and the items you want to order by email to [email protected] and we can do a manual invoice at wholesale prices for you.
Last updated: June 05, 2024 14:00
What about shipping costs?
Shipping is based on weight and destination, but most domestic shipping is around $8 or less unless you order a large amount. We are setting up a partnership with Spiral Galaxy based in the UK for fulfilling international orders, which should bring costs down and improve service for those customers outside the USA.
NOTE: Shipping will be calculated and collected after the campaign through the Pledge Manager.
Last updated: June 11, 2024 11:59
What if I change my mind and want a refund?
While we’d love to have you stay on the project and get these awesome products, we understand that situations change. You can cancel your pledge at any time before the project goes final. Once the project ends, however, we get charged processing fees of about 10% of your original pledge amount. If you request a refund after the project ends, we can provide a refund less that amount.
If you want to cancel your pledge after part of your order has been fulfilled (such as the PDFs or other electronic items) but before physical rewards are shipped, we will refund the difference between your total pledge and the value of items already sent to you (less the above-noted 10% that we’ve already been charged by Backerkit).
Last updated: June 05, 2024 14:04
What if my books are damaged in shipment?
Contact us as soon as possible by email and include photographs of the damage to your book, as well as the back of the book (including barcode) and the outside of the package (including the mailing label). We’ll file a claim and get a replacement sent your way.
Last updated: June 21, 2024 18:32
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.